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Rudy Project Customer Service message

 

Rudy Project Polices

Warranty information

Replacement Lens Guarantee (Rx lenses not covered under our RLG)

"You Scratch 'em, we'll Replace 'em". Rudy Project lenses are awesome, but when you're playing hard, stuff happens. No worries. Rudy Project stands behind their RP Optics™ and Impact™ lenses with the "Best Lens Warranty in the Sunglass Business™". Whatever the reason, you can replace your scratched or damaged lenses direct from Rudy Project for a small handling fee. Guaranteed satisfaction.

2 Year Limited Frame Warranty!

Rudy Project sunglasses, helmets and ski goggles are warranted by Rudy Project International for two (2) years from date of purchase against defects in materials and/or workmanship.

NOTE - Rudy Project will NOT look at, open a returned box, inspect or advise on any purchases which have been made from Bike Bug (Sydney). Any purchases from Bike Bug will void your international warranty and access to any spare parts or RLG. 

How to Process a Rudy Project Warranty Request:

Visit our warranty Page for details on processing a warranty with us.

Thanks for supporting Rudy Project and spreading the good word on our products and services!

 

Have a Question?

If you have any questions or need help ordering please do not hesitate to give us a call. We are always happy to answer any questions you may have or place the order with you over the phone.

To Speak with a Customer Service Representative Call:

P: +61 2 9565 4494

Customer Service Hours:

Monday - Friday 8:30am - 4:30pm (Sydney Time)

Closed Saturday and Sunday

 

Returns and Exchange Policy

30-day Risk Free Money Back Guarantee (if you're not happy, return it!)

Ordering on the Internet or through a catalog could be risky, but not with e-Rudy's 30 DAY MONEY BACK GUARANTEE! If you're not totally stoked on your Rudy Project purchase, just return it within 30 days for a full refund (less shipping & handling). No hassles, no questions. This 30 day return policy does not apply to prescription eyewear. For prescription sunglass warranties, see ** below.

 

Send your unworn product in its original packaging with the invoice to:

Rudy Project Returns

PO BOX 312

Mascot, NSW 1460

eRudy.com.au Exchange Policy

We understand that some Internet purchases are not perfect and we're happy to exchange your product for something that is! (or a different size/color) Box your unworn item up in the original packaging and send it back to us at the following address:

** Prescription sunglass warranties should be taken to the Eyecare Professional that dispensed your eyewear.

* Original packaging should be returned or a repacking fee will be deducted from your credit. If you received a promotional item(s) with your original purchase, this promotional item(s) should be returned or we'll deduct the retail value of the promotional item(s) from your credit. Product returned for credit must be in 100% resaleable condition and show no signs of wear or use.

 

Our Shipping Rates

FREE Standard Shipping To Australia

Orders over $130 qualify for FREE Standard Shipping.

Rudy FREE Gear dears or "Bundles" will require a shipping and insurance fee between $9.90 - $19.90. Rudy Project reserve the right to change the shipping fee at anytime. 

Typical transit time is 5-7 days to the within Australia, in most cases it faster then that. New Zealand customer could be 4-8 days, Pacific Island countries 10-14 days approx..

Standard Shipping Rates

Destination

Order Total Up To $130.00

Order Total Over $130.00

Australia $9.90 FREE (Bundle deal is $9.90 - $19.90)


 

 

 

Overseas Shipping Rates

Destination

Order Total Up To $130.00

Order Total Over $130.00

New Zealand $20.00 Yes UPS
Pacific Islands $20.00 Yes UPS


 

 

 

 

Return shipping

All returned orders is at the cost of the consumer / purchasers of the products

Daily Order Cut Off Time

Any order submitted and/or received after 3pm Pacific or 6pm Eastern will be treated as and order for the following Business day.  All orders ship from our warehouse in Sydney and take apx. 5-7 business days.

Overnight Shipping Terms

Overnight shipping is only available in Australia and is not guaranteed to be delivered the next business day. (some rural areas) e-Rudy is not responsible for deliveries that do not arrive overnight. Overnight orders placed on Friday could be processed the following business day based on the cut off time defined above. (We do not offer Saturday delivery)

Delivery Address / Post Office Boxes

Sorry but our carrier does not deliver to P.O. boxes so we'll need a residential or commercial street address to ship your order to.

New Zealand Customers

For customers in New Zealand, we have a flat rate shipping and handling fee (see above) for your entire order and it will be sent UPS Second Day. No Overnight shipping option is available for this country.

Pacific Island Countries

For customers in the Pacific Rim, such as Fiji, we have a flat rate shipping and handling fee (see above) for your entire order. No Overnight shipping option is available for Pacific Islands.

* All shipping prices are subject to change without notice

** FREE Overnight Shipping offer is excluded from orders that contain a helmet.